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Bainbridge, Georgia – February 10, 2024 – Memorial Hospital & Manor (“Memorial”) is an independent community hospital located in Bainbridge, Georgia. Memorial experienced a data security incident that may have impacted data belonging to current and former individuals served by Memorial. Memorial sent notification of this incident to potentially impacted individuals and has provided resources to assist them.

On November 2, 2024, Memorial became aware of unusual activity that disrupted access to certain computer systems. Upon discovery, Memorial took steps to secure the network and engaged a leading, independent cybersecurity firm to investigate what happened and whether any sensitive data may have been impacted. The investigation subsequently revealed certain personal information and personal health information was accessed and acquired without authorization by an unknown actor during the incident.

Based on the investigation, the personal and protected health information involved in the incident varied by individual but may have included patient name, Social Security number, date of birth, health insurance information, and medical treatment and/or history information.

As soon as Memorial discovered the incident, Memorial took the steps referenced above. Memorial also reported this incident to the Federal Bureau of Investigation and will cooperate with any resulting investigation. In addition, Memorial has implemented several measures to enhance our security posture and reduce the risk of similar future incidents.

Memorial undertook a comprehensive review of the potentially impacted data to identify the individuals and information involved. On February 7, 2025, Memorial provided written notification of the incident to impacted individuals with available address information via US mail. In this notification letter, Memorial provided information about the incident and resources that potentially impacted individuals could utilize to protect their information. Memorial also offered individuals the opportunity to enroll in complimentary monitoring and identity protection services through IDX.

Memorial has established a toll-free call center to answer questions about the incident and to address related concerns.  The IDX call center is available Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time (excluding major U.S. holidays) and can be reached at 1-877-608-6023.  Current and former Memorial patients who have not received a notification letter can contact the call center to enroll in identity protection services.